20 Case Studies of Organizations undergoing Business Model Innovation (BMI)
In this article, we’ve compiled a collection of 20 case studies showcasing successful Business Model Innovation (BMI). Discover how organizations are redefining value creation, adapting to market disruptions, and achieving sustainable growth through innovative business models.
Business Model Innovation involves rethinking how an organization creates, delivers, and captures value by challenging traditional approaches and exploring new opportunities. These case studies highlight diverse strategies organizations have implemented, from adopting subscription-based models and leveraging digital ecosystems to embracing circular economy principles and entering new markets.
Learn how organizations are addressing challenges such as shifting consumer expectations, technological disruptions, and competitive pressures while building adaptable, future-ready business models. These examples provide actionable insights for driving BMI tailored to your organization’s vision and market dynamics.
For each of these case studies, we’ve provided the background and a link for more information. Each case study is includes in-depth study, which presents the analyses, implementation plan, and results.
1. Transforming a Merchant Wholesaler: Strategic Business Model Innovation in Nondurable Goods
Background: A regional merchant wholesaler in the nondurable goods industry undertook a strategic Business Model Innovation initiative to address declining market share and operational inefficiencies. The organization faced a 20% decrease in revenue due to increased competition, outdated processes, and an inability to adapt to digital transformation trends. Internal challenges included siloed departments and a lack of innovation culture, while external challenges involved rapidly changing consumer preferences and supply chain disruptions. The primary objective was to develop and implement a comprehensive framework to drive business model innovation and regain competitive advantage.
Read the full case study here.
2. Omni-Channel Strategy for Specialty Retailer in Fashion Accessories
Background: A mid-sized specialty retailer in fashion accessories is at a critical juncture requiring business model innovation to sustain growth and market position. The organization faces a 20% decline in foot traffic over the past two years, compounded by an increasingly competitive online marketplace that has eroded its traditional revenue streams. Additionally, supply chain disruptions have led to a 15% increase in cost of goods sold, squeezing margins further. The primary strategic objective of the organization is to transition into an omni-channel retail model, enhancing customer experience and operational efficiency to recover lost sales and improve profitability.
Read the full case study here.
3. Customer-Centric Strategy for Financial Services in Digital Banking
Background: A leading digital bank, known for its innovative approach to financial services, is at a crossroads requiring business model innovation to stay ahead. The bank is facing a 20% decrease in customer engagement and a 15% decline in new account openings due to heightened competition from fintech startups and established banks expanding their digital offerings. Internally, the organization is challenged by its current technology infrastructure which is becoming obsolete, affecting its ability to deliver personalized and efficient services. The primary strategic objective of the organization is to reinvent its customer experience through digital innovation, thereby increasing customer engagement and market share.
Read the full case study here.
4. Revenue Model Redesign for Industrial 3D Printing Firm
Background: The organization is a mid-sized player in the industrial 3D printing space, grappling with the challenge of transitioning from a product-centric to a service-oriented business model. The organization seeks to capitalize on the digital manufacturing trend and recurring revenue streams. However, it struggles to align its internal capabilities with the new model, facing resistance to change and a lack of clarity on how to monetize its innovative technologies effectively.
Read the full case study here.
5. Strategic Business Model Redesign for Automotive Supplier in Competitive Landscape
Background: The organization in question is a mid-sized automotive supplier that operates in a highly competitive market niche. Despite a robust product portfolio and a well-established customer base, the company’s profit margins have been under pressure due to outdated business models and operational inefficiencies. The organization needs to revisit its business model to adapt to the rapidly evolving automotive industry, which is being reshaped by technological advancements and changing consumer preferences.
Read the full case study here.
6. Digital Transformation Strategy for Oil & Gas Supply Chain Optimization
Background: A mid-sized organization in the oil and gas industry is facing significant challenges in adapting its business model innovation to meet the digital age demands. The company has experienced a 20% decline in operational efficiency and a 15% decrease in market competitiveness over the past two years. The primary strategic objective of the organization is to harness digital transformation to streamline its supply chain operations, enhancing efficiency, and market position.
Read the full case study here.
7. Operational Efficiency Strategy for Telecom Service Providers in Asia
Background: A major telecom service provider in Asia is at a crossroads, requiring business model innovation to stay competitive. The organization is facing a 20% decline in customer retention rates and a 15% drop in profit margins due to fierce competition from both traditional telecom companies and new, agile entrants leveraging innovative technologies. Additionally, regulatory changes and evolving customer expectations are exerting external pressures, complicating its operational and strategic landscape. The primary strategic objective of the organization is to significantly improve operational efficiency and customer satisfaction to enhance profitability and market share.
Read the full case study here.
8. Business Model Innovation Strategy for Specialty Trade Contractors in North America
Background: A leading specialty trade contractor in North America is at a crossroads, facing the imperative of Business Model Innovation. With a 20% decline in profit margins over the past two years, the organization confronts both internal inefficiencies and external market pressures. Externally, there is a tightening of regulatory standards and an intensification of competition, which has led to a 15% erosion of its market share. Internally, the company is challenged by outdated operational processes and a lack of digital integration. The primary strategic objective is to reinvent its business model to enhance operational efficiency, customer engagement, and competitive positioning.
Read the full case study here.
9. Business Model Innovation for Ecommerce in Beauty Sector
Background: A firm operating within the ecommerce beauty sector is grappling with the challenge of differentiating its business model in a rapidly saturating online market. Despite having a robust digital presence and a loyal customer base, the company has observed stagnating growth margins and a decline in customer acquisition rates. The need to innovate its business model has become critical to sustain competitive advantage and capitalize on emerging market opportunities.
Read the full case study here.
10. Business Model Innovation for a Digital Healthcare Provider
Background: A mid-sized digital healthcare provider in North America is grappling with a saturated market and declining profitability. The company has seen a steady decline in its customer base and revenue over the past two years. The organization’s current business model, based on a subscription fee for access to digital health services, is being outperformed by competitors offering more innovative and customer-centric models. The organization is now seeking to innovate its business model to regain market share and improve profitability.
Read the full case study here.
11. Digital Transformation Strategy for Boutique Fitness Studios
Background: A boutique fitness studio chain is grappling with the necessity for business model innovation amidst a highly saturated market. Facing a 20% decline in membership renewals and a 15% increase in operational costs, the organization is confronted with internal challenges, including outdated technology systems and a lack of digital engagement options for clients. External pressures include an intensely competitive landscape with new entrants offering innovative, tech-driven fitness solutions. The primary strategic objective is to implement a digital transformation that enhances client engagement and streamlines operations to regain market share and improve profitability.
Read the full case study here.
12. Business Model Innovation for a Global Telecommunications Provider
Background: A leading global telecommunications provider, faced with declining revenues and market share, is seeking to innovate its business model. The organization has been struggling with the rapid pace of technological advancements, changing customer preferences, and fierce competition. Despite having a strong global presence, the company’s traditional business model is becoming increasingly obsolete, leading to a significant decrease in profitability.
Read the full case study here.
13. Business Model Revamp for Boutique Hotel Chain in Competitive Market
Background: A boutique hotel chain operates in a highly competitive urban market and has been grappling with stagnant growth. The organization’s traditional luxury service offerings are being undercut by new entrants offering unique customer experiences and modern amenities. The company is exploring innovative business models to redefine value propositions and enhance revenue streams while aligning with evolving consumer preferences and digital trends.
Read the full case study here.
14. Telecom Business Model Innovation for Digital Services Expansion
Background: The organization is a mid-sized telecom operator in North America focused on expanding its digital services portfolio to capture new market segments and diversify revenue streams. Despite having a robust customer base for traditional telecom services, the company is struggling with the transition to a digital-centric business model. This shift is crucial as the organization faces stagnating growth in core services and increasing competition from digital-native companies.
Read the full case study here.
15. Business Model Innovation for a Global Telecommunications Firm
Background: A multinational telecommunications firm is facing revenue stagnation due to its traditional business model. As the telecom industry evolves rapidly with digital transformation and an increasing reliance on data-driven services, the organization is exploring potential avenues for Business Model Innovation to create new revenue streams and stay competitive in the market. The pressure to adapt is intensified by a significant shift in customer behavior and expectations for ‘on-demand’ services and products.
Read the full case study here.
16. Business Model Innovation for Luxury Fashion Retailer in European Market
Background: A high-end fashion retailer in Europe is struggling to adapt its business model in response to the rapid digitization of the industry. Despite a strong brand heritage and customer loyalty, the organization’s traditional retail-centric approach is facing challenges from agile online competitors, changing consumer behaviors, and a need to integrate sustainability into its operations. As profits begin to stagnate, the retailer seeks to innovate its business model to remain competitive and capitalize on new market opportunities.
Read the full case study here.
17. Retail Business Model Innovation for Specialty Apparel Market
Background: The company is a specialty apparel retailer facing stagnation in a highly competitive market. With a traditional brick-and-mortar presence and an underdeveloped online platform, the retailer struggles to adapt to the evolving consumer behaviors favoring digital channels. Additionally, the organization’s supply chain is optimized for in-store retail, leading to inefficiencies in fulfilling online orders. To remain competitive and profitable, the retailer must innovate its business model to align with current market demands and consumer expectations.
Read the full case study here.
18. Telecom Business Model Transformation in Digital Services
Background: The organization, a mid-sized telecommunications player specializing in traditional voice and data services, is facing stagnation in a highly competitive and saturated market. With the advent of digital services, the company’s revenue streams are under threat from more agile competitors who are leveraging innovative business models to capture market share. The organization is struggling to pivot from its legacy operations to a more dynamic and sustainable business model that embraces digital services and meets evolving customer expectations.
Read the full case study here.
19. Business Model Revitalization for Specialty Retailer in Competitive Market
Background: A specialty retailer in the competitive apparel market is struggling to differentiate itself in the face of online retail giants and changing consumer preferences. Despite having a loyal customer base, the organization’s traditional brick-and-mortar approach is causing stagnation in growth and profitability. The company is seeking to innovate its business model to become more agile, customer-centric, and technologically enabled to drive sustainable growth and market share.
Read the full case study here.
20. AeroTech Business Model Innovation for Commercial Aerospace Vertical
Background: The organization in question operates within the commercial aerospace sector, facing the challenge of adapting its business model to the rapidly changing technological landscape and increasing competitive pressures. With a heavy reliance on legacy systems and processes, the company is struggling to integrate innovative technologies and methodologies that could significantly enhance operational efficiency and market responsiveness. The aim is to reinvent the business model to capitalize on digital transformation opportunities, reduce time-to-market for new aerospace solutions, and create a more agile organization.
